Privacy Policy

Effective Date: 1 August 2026

Cornwall Fire Risk Assessments, operated by JCH Safety, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information when you contact us or use our website:

  • Name
  • Business name
  • Email address
  • Telephone number
  • Property address
  • Information relating to your enquiry
  • Any information you voluntarily provide through our contact forms

If you become a client, we may also hold information necessary to deliver our services, including fire risk assessment reports, site information and correspondence.

How We Use Your Information

Your information is used to:

  • Respond to enquiries
  • Provide quotations
  • Carry out fire risk assessments and consultancy services
  • Prepare reports and recommendations
  • Arrange appointments
  • Issue invoices
  • Meet our legal and regulatory obligations
  • Improve our services and website

We will only use your information where we have a lawful basis to do so.

Lawful Basis for Processing

Depending on the circumstances, we process your personal data because:

  • You have requested information or a quotation.
  • It is necessary to perform a contract with you.
  • We have a legal obligation.
  • We have a legitimate business interest in providing and improving our services.
  • You have given consent where required.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Information is stored securely and only retained for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with trusted third parties where necessary, including:

  • Professional advisers
  • Accountants
  • IT service providers
  • Website hosting providers
  • Cloud storage providers
  • Regulatory authorities where legally required

Any third parties are required to keep your information secure and only use it for the services they provide.

Cookies

Our website may use cookies to improve functionality and analyse website performance. Cookies are small files stored on your device that help us understand how visitors use our website.

You can control or disable cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information such as pages visited, time spent on the website and general location data. This information helps us improve the user experience and does not identify individual visitors.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data where appropriate
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact us using the details above.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes. Fire risk assessment records may be retained for several years where required for legal, contractual or insurance purposes.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Cornwall Fire Risk Assessments
A trading name of JCH Safety
Email: sales@jchsafety.co.uk
Telephone: [Your Telephone Number]

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).